Rooms Reservations Agent
Sani/Ikos Group
- Θεσσαλονίκη
- Μόνιμη
- Πλήρης Απασχόληση
- Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System
- Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management
- Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems
- Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications
- Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy
- Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards
- Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry
- Fluency in English and at least one additional language (Russian, German, French, or Spanish)
- A degree or diploma in Tourism or Hospitality is beneficial
- Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous
- Excellent verbal and written communication abilities, particularly in customer-facing scenarios
- Flexible and adaptable
- Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.
- Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
- Care: Competitive remuneration package.
- Private health insurance
- Flexible working model
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