Support Associate

Θεσσαλονίκη
Μόνιμη
Πλήρης Απασχόληση

Πριν 2 μήνες

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!We're currently looking for full-time Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.Please note that this is an on-site position for candidates based in Thessaloniki. :)If the points below sound exciting, we look forward to hearing from you!Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.Personal Touch: We're not afraid to play up the playfulness in our interactions, so creativity is a must!Attitude: Take ownership beyond the obvious.What you'll be doing

Handling our 24/7 customer, venue partner and courier partner support together with the team.
Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.
Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.
Developing our customer, venue partner and courier partner support together with the team.

Our humble expectations

It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week.
You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team.
You are a fast learner and attentive to both small details and the bigger picture.
Multitasking is your strong suit and you're prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.
You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city.
You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
Fluency in Greek and ability to work in English is required.

Next stepsIf you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we'd love to hear from you!We will be reviewing applications on an on-going basis, so send through your application ASAP :)Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Apply nowBasic informationFirst Name *Last Name *Email *Phone *Wolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt's recruitment privacy statement.Why do you find Wolt and this position interesting? *Are you able to work in rotating shifts (evening/night/weekends)? *YesNoPlease describe what quality customer service means to you. *What are the most important accomplishments of your life and career to date? What are you most proud of? *Additional informationWolt - Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we're asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don't want to participate, if you only answer some questions, or if you select “I don't want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What's your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *Attachments *You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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