Technical Support Engineer

KSM Human Resources

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 2 μήνες
Κάντε αίτηση εύκολα

At KSM, our mission is to be the strategic HRBP for the companies we collaborate with, while contributing to the professional development and satisfaction of candidates' goals. Guided by our core values and through our personalized practices, we strive to bring employees and companies together, offering services aligned with their goals and aspirations, fostering a high-quality and innovative future.Therefore, on behalf of our client, we are seeking Technical Support Engineers to join a dynamic team.The client: A leading generator and supplier of electricity in Greece and in other European countries.Responsibilities:

Providing technical support services to department’s users
Troubleshooting management of computer systems, software, and hardware issues.
Diagnosing and solving technical problems.
Account creation and access management
Supporting users and providing assistance with application usage.
Detecting and resolving technical issues related to applications.
Training users on applications’ new versions and features.
Recording user-reported errors and managing support requests.
Collaborating with other departments, such as software development and systems management, for effective problem resolution.
Managing the storage space required for the operation of applications.
Installation, diagnosis, repair, maintenance, and upgrading of all organizational hardware and equipment.
Identifying, analysing, and resolving company infrastructure issues remotely or on-site.
Providing technical support related to the company's infrastructure, specifically servers, hardware, network, cloud, or databases.

Requirements

At least 2 years of proven work experience as a Technical Support Engineer or similar role
Hands-on experience with Windows (Linux could be a plus)
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal in non-technical colleagues
Excellent knowledge of English and Greek language.
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Benefits

Competitive compensation package
Working in a rapidly evolving professional environment
Training and development opportunities
Dynamic market input, pioneering systems, competitive advantage

KSM Human Resources