Greek-Speaking Customer Excellence Representatives for Avis

Teleperformance

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 13 ημέρες

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>>>Greek-Speaking Customer Excellence Representatives for AvisΑθήνα, Αθήνα , ΕΛΛΑΔΑ6 hours agoΠλήρης ΑπασχόλησηΕργασια στο ΓραφείοΚαμία Εμπειρία-Βασικές ΠληροφορίεςAre you a car enthusiast? Hop in, join our Avis Customer Service team, and change how people move in Greece.Teleperformance Greece collaborates with Avis, the leader in the global mobility industry and is looking for highly goal-oriented individuals who can represent the company’s missions: convenience and flexibility.As part of our team, you will handle daily requests in Greek via e-mail, phone, and other platforms that require an outbound call. You will act as the first point of contact for our customers to answer, assist and solve any question, request, and issue that may arise, usually on a wide array of topics, ensuring overall customer service satisfaction.ΑρμοδιότητεςResponsibilities:

Handle inbound and/or outbound calls or emails providing accurate, satisfactory answers to customers’ queries and requests
Complete customers’ requests in due time and with a focus on quality
Manage customers’ complaints via phone with patience and empathy
Guide customers through processes, products, or services (troubleshooting, navigating the company site etc.)

ΟφέληWhat we offer:

Competitive monthly salary + 2 extra salaries per year
Refer-A-Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
State-of-the-art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity

Απαραίτητα ΠροσόνταWhat will you bring:

Preferred Bachelor’s degree.
Prior experience in customer service will be considered as a plus.
Fluent Greek speaking skills
Good knowledge of English language (oral & written)
Excellent command of MS-Office applications
A positive attitude, empathy, high work- ethic
Customer service orientation, attention to detail
Ability to work on flexible shifts

Επιθυμητά ΠροσόνταGood to have:

Knowledge of an extra language will be considered an asset.
Car rental/leasing knowledge will be considered an asset.

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