Car Rental Service Agent - German & English Support

• Global Company, Local Focus: Be part of a worldwide leader in customer experience (CX) while providing exceptional service to renters in Athens.
• Competitive Salary & Benefits: Earn 19,320 euros gross per annum (including 14th-month pay), plus an 8% performance bonus, private health & life insurance, performance bonus, and 25 days of annual leave.
• Flexible Schedule: Work Monday-Sunday, 08:00 am - 7:30 pm (flexibility in case of clients request for any future modification)
• Work Model: onsite in Athens.
• Growth & Development: This permanent role offers career advancement opportunities within a thriving tech company.
• Relocation Support: Get settled in Athens with 3 weeks of accommodation in a great hotel and up to 300 relocation support (if moving from abroad).

• Be the friendly voice for our German and English-speaking customers, answering questions and resolving inquiries via calls, chats, and emails.
• Assist customers with every aspect of their car rental experience.
• Troubleshoot issues with a positive and upbeat attitude, ensuring customer satisfaction.
• Utilize your technical skills to navigate our systems and find solutions.

• Native or fluent speaker of German (C2 level).
• Strong English language skills (B1 level minimum).
• High school diploma or higher education (preferred).
• Excellent problem-solving and troubleshooting skills.
• Experience in a customer-facing role is a plus (hospitality or car rental experience is ideal).
• A passion for providing exceptional customer service with a positive and helpful attitude.
• Familiarity with technology and the ability to learn new systems.

Cross Border Talents