Polish-Speaking Customer Care

Θεσσαλονίκη
EUR 1.100 το μήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 23 ημέρες

Job Type
Location
Area ThessalonikiGreeceThessaloníki
Sector
Salary €1.1k per month
Start Date ASAP
https://www.recruitmentdirect.com/job-search/3051-polish-speaking-customer-care/call-centre/customer-service/thessaloniki/job2025-08-12 15:18:192025-09-08Recruitment Direct Job Ref hg6565thes
LanguagesDescriptionPolish-Speaking Customer CareThessaloniki, GreeceSalary: €1,100 gross/month × 14 salaries/year
Schedule: 5 days/week (40h), Monday–Sunday, shifts between 7:00–22:00 — emails only
Relocation: Package provided (must arrive 10+ days before start if no AFM/AMKA)Perks & Benefits

Lunch allowance: €85 net/month
Travel allowance: €65 gross/month
Private health & life insurance
Birthday leave
Gym membership discount
Relocation assistance

Key Responsibilities

Deliver excellent customer service across email, phone, and chat
Research and respond to inquiries accurately & on time
Use internal documentation to resolve issues
Escalate unresolved/priority cases
Document interactions per SOPs
Identify & communicate recurring issues
Meet quality, KPIs, and policy standards
Collaborate with teammates and other departments
Attend training and comply with company policies

RequirementsTechnical Skills

Fluent in Polish (written & spoken)
High-level English (written & spoken)
Proficient with Windows, MacOS, MS Office, Google Workspace

Soft Skills

Problem-solving & critical thinking
Excellent communication (written & oral)
Adaptable & flexible
Empathetic & customer-focused
Team-oriented
Open to feedback & eager to improve

Personality Traits

Resilient, calm, and professional under pressure
Adaptable to changing business needs
Trustworthy & reliable with strong integrity
Resourceful with high attention to detail
Skilled at multitasking

Recruitment Direct

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