Patrique Mercier Recruitment is excited to announce a unique opportunity for a Nordic Speaking Technical Support Advisor! This role is perfect for individuals who are fluent in one or more of the Nordic languages (Swedish, Danish, Norwegian, Finnish) and are passionate about providing exemplary customer support in the tech industry.In this position, you will deliver top-tier technical assistance to Nordic-speaking customers, helping to troubleshoot and resolve a variety of issues related to our products and services. Your expertise will play a critical role in ensuring customer satisfaction and loyalty.Join our collaborative and dynamic team where you can make a significant impact on customer experiences while advancing your career!Responsibilities
Provide exceptional technical support to Nordic-speaking customers through phone, email, and chat channels.
Troubleshoot and resolve a wide array of technical issues involving hardware, software, and networking.
Document all customer interactions and solutions accurately within the support system.
Collaborate with team members to improve service quality and share insights.
Stay updated on product knowledge and company policies to provide accurate information.
Maintain a professional and customer-oriented attitude in all interactions.
Requirements
Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English, both written and spoken.
Experience in technical support or customer service is advantageous.
Strong problem-solving skills and analytical abilities.
Excellent verbal and written communication skills.
Able to work independently and manage time effectively in a remote environment.
Attention to detail and a focus on delivering top-quality customer service.
Basic understanding of software, hardware, and networking principles.
Proficient in using various computer systems and applications.
Willingness to learn and adapt to new technologies.
Eligibility to work in the EU without restrictions.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
