Field Services Technician
Vodafone
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Evaluate customer infrastructure, confirm that the correct solution is offered to the Business Customers
- Perform customer support and troubleshooting tasks for Business Services. Perform all on-site activities related to installation, repair, management and maintenance.
- Operate field automation systems and databases. Write logs and add notes to customer records of every Field Service managed and / or call to customers performed.
- Demonstrate equipment capabilities to customers and demonstrate how to perform various tasks, including simple maintenance.
- Manage and maintain the inventory in their service trucks, ordering new items when stock runs low.
- Adhere to company's given rules and regulations. Keep service vehicles clean and organized and replenish fuel as needed.
- Team up with colleagues and other team members. Build relationships and trust with customers and clients
- At least 2-year experience in a Technical Field Service support department
- At least Technical Institution degree
- CCNA Certification similar technical training
- Good knowledge of MS Office Suite (MS Excel, MS Word etc.)
- Experience with managing and preserving technical equipment
- Good knowledge of fixed products & ICT services
- Accustomed to using mobile tools and applications
- Very good knowledge of Greek and English language (oral and written)
- Critical thinker and problem-solving skills
- Excellent communication skills
- Strong customer orientation attitude
- Take initiative, being alerted, have a sense of urgency
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Needless to say, we cater for your communication wherever you are
- Special employee offers and discounts