Technical Support for App Store (German Speaker)
Blu Selection
- Κέντρο της Αθήνας
- Μόνιμη
- Πλήρης Απασχόληση
- Identify, reply and solve customer’s requests via phone, email, and chat
- You will either be employed as the Technical Support for business clients, who publish their apps, OR for customers, who use the apps
- Helping merchants with creating and managing their listings
- Supporting businesses in getting their listings verified
- Moderating the review management (review removal requests, replying to customer reviews, etc).
- Educating business owners on how functions work
- Troubleshooting for all upcoming issues
- Educating merchants on the app stores business guidelines
- Supporting customers with creating, setting, and managing their accounts as well as helping them with downloading and installing apps and content
- Troubleshooting for all upcoming issues customers face with their account (such as Payment issues)
- Processing refund requests
- Helping customers report issues related to unauthorized charges and processing related requests
- Guiding customers on the usage of Gift cards
- A native level of German and a good level of English
- Preferably experience in technical support
- Keeping up to date with tech topics
- Being motivated and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Athens for an international career and life experience
- Having a valid Greek work permit or a nationality that allows you to work in an EU-country (required)
- A full-time job, 40 hours a week
- Salary: approx. 1100-1300€ gross per month x 14 salaries per year + performance-related bonus (up to 300€)
- Schedule: available to work in rotative shifts from Monday to Sunday 8 AM - 10 PM
- A private health insurance
- A Quality Certified Management Company
- A recognized training delivered by the biggest brands
- A complete relocation package including:
- Flight ticket to Athens
- Hotel accommodation for 4 weeks with breakfast
- Assistance in finding a flat + real estate agency fee paid by the Company
- Flight ticket to your home and back every year
- Other benefits: vouchers, discounts, free Greek classes, events, outings, and parties all year round