Examination Services Agent - Part Time
PeopleCert
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
- Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- Handle any technical or procedural issues that may arise during exams.
- Facilitates positive candidate interactions during exams for a better experience.
- Execute administrative tasks related to exam registrations, scheduling, and result processing.
- Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
- Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
- Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
- Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times.
- Bachelor’s degree any discipline will be an asset.
- Previous experience in similar position/ function will be considered as an asset.
- Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage.
- Passionate with Customer Satisfaction.
- Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Extra languages desired.
- Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
- Excellent interpersonal, verbal, and written communication skills.
- Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment.
- Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).
- Monthly Bonus upon Performance 💳
- Work in an international, dynamic and fun atmosphere
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
- Complimentary coffee and tea in all our premises ☕
- Huge learning experience in using best practices and global environment
- Constant personal and professional development 🥇
- 100% Virtual Hiring Process 💻
- A basic or enhanced Disclosure Barring Service (DBS) check
- Right to Work in the UK check (including nationality, identity and place of residence)
- HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
- Financial background check
- Employment reference check
- If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK