Customer Service Representative - Czech Market
- Ηράκλειο
- EUR 1.300 το μήνα
- Μόνιμη
- Πλήρης Απασχόληση
Working Hours: Monday to Friday, 09:0019:00 (40 hours/week)
Salary: 1,300 gross/month x 14 salariesAbout the RoleAre you fluent in Czech and English and passionate about helping others? Join a leading international company as a Customer Support Representative and play a key role in delivering exceptional service. Youll assist customers with product inquiries, troubleshooting, and account support via multiple communication channels..Key Responsibilities
- Provide support to customers in Czech and English via phone, chat, and email
- Resolve technical, billing, and product-related issues efficiently
- Ensure customer satisfaction with every interaction
- Accurately document case details and escalate when needed
- Maintain professionalism and empathy at all times
- Native or fluent Czech (C2) and English (C1) skills
- Excellent written and verbal communication
- Detail-oriented and customer-focused
- Computer-literate and adaptable to new tools/systems
- Prior experience in customer support is a plus
- 14 salaries/year: 12 monthly + 1 Easter + 1 split (Summer & Christmas)
- 1,300 gross/month salary
- Private Health & Life Insurance
- Performance bonus (subject to project-specific details)
- 25 days of annual paid leave
- 50/month meal voucher ticket
- Permanent contract with a stable MondayFriday schedule (no weekends)
- For candidates already based in Greece (without remote eligibility):
The client may review assistance options case-by-case
- For international candidates relocating to Greece:
- Must arrive in Athens 7 days before the start date for hiring documentation
- On-site work required for at least 3 months, unless the candidate already has a residence in Greece with a verified internet connection
- 3 weeks of hotel accommodation near the office provided
- Up to 300 relocation support (paid with first salary)
- Legal support for hiring documentation (candidates are responsible for gathering required docs)