Customer Experts for Manufacturer of Domestic Appliances - French - Remote Thessaloniki
- Θεσσαλονίκη
- Μόνιμη
- Πλήρης Απασχόληση
- Communicating through various channels (e-mail, chat & phone) to address product or service issues.
- Advising customers on the proper use of their electric appliances.
- Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem.
- Expediting corrections and/or adjustments; following up to ensure resolution.
- Assisting with the processing of refunds or exchanges.
- Arranging the placement of orders.
- High level of fluency in French.
- Good communication skills in English.
- Customer support/troubleshooting experience will be appreciated.
- Familiarity with the brand is preferred.
- Strong verbal and written communication skills utilizing active listening.
- Experience within the household appliance/commercial equipment industry is a plus.
- Comfortable with the use of basic technology tools.
- A positive, can-do attitude that shines through every interaction.
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas