Key Account Supply Chain Manager
L'Oréal
- Νέα Ιωνία, Αττικής
- Μόνιμη
- Πλήρης Απασχόληση
- Build Strategic Partnerships: Cultivate strong relationships with strategic customers to drive end-to-end value through supply chain levers such as increased On-Shelf Availability (OSA)/On-Time Delivery (OLA), optimizing stocks in-trade, and reducing end-to-end costs.
- Supply Chain Meetings: Lead regular supply chain meetings with clients to establish collaborative sales forecasts and develop step-by-step roadmaps for collaboration.
- New Service Development: Identify, develop, and communicate new services to enhance customer satisfaction and meet evolving needs.
- Customer Satisfaction: Take full accountability for customer satisfaction on assigned key accounts.
- Logistics Efficiency: Ensure compliance with logistical terms at both contract and operational levels, driving efficiency and cost-effectiveness.
- Supply Chain Performance: Monitor supply chain performance and coordinate improvement projects across demand planning, physical distribution, and sales, leveraging customer feedback. Participate in building a solid customer service improvement plan based on the customer satisfaction surveys run.
- Business Review Facilitation: Facilitate business reviews from a supply chain standpoint, ensuring mastery of customer contract terms and proactively identifying risks.
- Stock Optimization: Monitor stock in trade and propose optimization actions, including Vendor-Managed Inventory with collaborative customers for real-time stock data sharing.
- Catalog and Product Alignment: Ensure alignment of catalog and product information between the Business Unit and the client.
- Shortage Management & Analysis: Analyze shortage causes, including on-shelf issues, and propose corrective actions internally and with clients.
- Information Sharing: Coordinate information sharing on product quantities, phasing agreements, promotions, substitutions, and launches between the sales team and the customer.
- Continuous Improvement: Drive continuous improvement initiatives within the supply chain function to enhance efficiency and effectiveness.
- Cross-functional Collaboration: Collaborate with cross-functional teams including Sales, Operations, and Finance to ensure alignment and achievement of supply chain objectives.
- Risk Management: Proactively identify and mitigate supply chain risks to minimize disruptions and ensure uninterrupted supply to customers.
- Bachelor's degree in Supply Chain Management, Business Administration, or related field (Master's degree preferred).
- Proven experience in supply chain management, preferably in a key account management role.
- Strong understanding of supply chain processes and logistics management.
- Excellent communication, negotiation, and relationship-building skills.
- Analytical mindset with the ability to drive data-driven decision-making.
- Proficiency in relevant supply chain management software and tools.
Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better.
Driver. There's no blueprint for the future. You'll have to design it.
Only human. You'll screw up sometimes, but you have no fear of failure because you're smart enough to learn from mistakes.
Ambitious. You crave success and we'll support you all the way. That way, we all win.
Respectful. Whether you're talking to our CEO or a anyone else, you treat everyone he same.
One of the gang. Even if you're Superman or Wonder Woman, you recognize that teams are the real heroes. And so do we.Open. To new ways of doing things. To other people's (sometimes crazy) ideas.
You. You're real. And you're true to yourself. We cherish and celebrate diversity, so you'll feel right at home whoever you are.Does it sound like you? #weareloreal and we are thrilled to receive your CV and potentially meet you!