What you’ll do As a Field Services Technician, you will be responsible for taking care of all Field Services requests for Corporate Customer in various facilities, for managing on-site installation, repair, maintenance, system improvement & testing and for providing service and customer support during visits or dispatches. Evaluate customer infrastructure, confirm that the correct solution is offered to the Business Customers Perform customer support and troubleshooting tasks for Business Services. Perform all on-site activities related to installation, repair, management and maintenance. Operate field automation systems and databases. Write logs and add notes to customer records of every Field Service managed and / or call to customers performed. Demonstrate equipment capabilities to customers and demonstrate how to perform various tasks, including simple maintenance. Manage and maintain the inventory in their service trucks, ordering new items when stock runs low. Adhere to company’s given rules and regulations. Keep service vehicles clean and organized and replenish fuel as needed. Team up with colleagues and other team members. Build relationships and trust with customers and clients Who you are At least 2-year experience in a Technical Field Service support department At least Technical Institution degree CCNA Certification similar technical training Good knowledge of MS Office Suite (MS Excel, MS Word etc.) Experience with managing and preserving technical equipment Good knowledge of fixed products & ICT services Accustomed to using mobile tools and applications Very good knowledge of Greek and English language (oral and written) Critical thinker and problem-solving skills Excellent communication skills Strong customer orientation attitude Take initiative, being alerted, have a sense of urgency Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What's in it for you Competitive pay, bonus & remuneration package Private Health & Medical Insurance Unlimited access to learning resources and trainings Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service Spirit of Vodafone Day: one day each quarter dedicated to your personal development Extra days off: Vodafone Day, Family Day, Volunteering Day Needless to say, we cater for your communication wherever you are Special employee offers and discounts Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status. Together we can.
