Position: Content Moderator Location: Thessaloniki, Greece Work Model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Review content such as videos, news stories, still pictures, political ads, and social media profiles Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency Apply a content policy to digital content and execute handling procedures with consistency Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs Adhere to security measures, confidentiality, and other project requirements in any way related to your work REQUIREMENTS: Fluent English (C1) and French (C1), must be able to read and speak the language with an emphasis on great grammar skills Experience in a BPO/contact centre/content moderation this or last year Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more A high school diploma or equivalent Strong interpersonal skills, verbal and written communication skills and most importantly empathy A high affinity and cultural awareness of political and social situation in the country/region of supported language Ability to pass a Criminal background check OFFER: Excellent remuneration package based on experience, skills and performance Shifts within 24/7 hours of operation Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment A dynamic and creative team with positive and friendly atmosphere Good work environment - the employer can show off great reviews from their employees Guidance and tools to reach your full potential
