Customer Solutions Specialist

iKnowHealth Προβολή όλων των θέσεων εργασίας

Μαρούσι, Αττικής
Μόνιμη
Πλήρης Απασχόληση

Πριν 3 ημέρες
Κάντε αίτηση εύκολα

iKnowHealth S.A. is seeking a Customer Solutions Specialist to join our team. As a leading provider of software solutions for the healthcare and radiology industries, our goal is to improve productivity, enhance access to information, and lower the overall cost of managing large volumes of data efficiently and effectively.We specialize in developing and distributing the Evorad® certified clinical software, a complete RIS / PACS / WORKSTATION suite that covers all the needs of a radiology department. Our software offers customizable user roles, multi-task scheduling, complete audit trails, and customizable medical reports.In this role, you will act as a key point of contact for our customers, ensuring the successful implementation, support, and continuous optimization of our solutions (RIS / PACS / Workstation), while delivering an excellent customer experience.Key Responsibilities

Provide L1/L2 frontline customer support for software-related issues

Ensure 24/7 support coverage for incidents and critical issues

Perform ticket triage, prioritization, and timely resolution

Conduct technical troubleshooting and root-cause analysis

Configure and support applications, including system setup and ongoing maintenance

Deliver customer training (remote & onsite)

Conduct site visits for workflow validation and optimization

Design and implement workflow configurations and system customizations

Manage modality integrations and connectivity (DICOM)

Support HIS/RIS/PACS interfaces setup, testing, and validation (HL7)

Provide proactive customer success guidance and best-practice consulting

Support PMO activities including documentation, deliverables, and business support tasks

Requirements

BSc degree in Computer Science, Engineering, or related field

Strong ability to prioritize and manage multiple tasks in dynamic environments

Ability to work independently and collaboratively

Excellent communication skills in Greek & English

Driving license and willingness to travel (50–70% within Greece)

Military obligations fulfilled (if applicable)

Nice to Have

Experience with RDBMS (SQL, databases)

Exposure to healthcare IT systems or biomedical devices

Familiarity with DICOM / HL7 standards

Benefits

A stable and enjoyable working environment
An attractive salary package
Career development and growth opportunities
An amazing private & open-office workspace in Athens #LI-Hybrid
Continuous training via personalized seminars

iKnowHealth