POS Product and Services Support Coordinator
Mellon Group of Companies
- Πειραιάς
- Μόνιμη
- Πλήρης Απασχόληση
- Serve as the primary point of contact for customer inquiries and support requests related to POS products and services
- Coordinate with technical support teams to address and resolve customer issues promptly
- Monitor and enforce Service Level Agreements (SLAs) for support services, ensuring timely response and resolution
- Collaborate with technical teams to continuously improve support processes and exceed customer expectations
- Develop a deep understanding of our POS products and services to provide effective support.
- Create and deliver training materials for internal support teams and external clients.
- Implement and maintain quality procedures to ensure consistent and high-quality support services.
- Conduct regular audits of support interactions to identify areas for improvement
- Manage and escalate critical issues to the appropriate teams for resolution
- Track the progress of escalated issues and communicate updates to customers in a timely manner
- Work towards optimizing support processes to ensure cost-effective solutions
- Identify opportunities for cost savings without compromising service quality
- Lead and oversee the performance of support teams
- Foster a collaborative and positive team environment, ensuring efficient workflow and continuous improvement
- Bachelor’s degree in engineering or other Technical field
- Previous experience in POS support, customer service, or related roles is preferred
- Strong technical aptitude and the ability to quickly learn and understand complex POS systems
- Excellent communication and problem-solving skills
- Detail-oriented with a focus on delivering exceptional customer support.
- Good knowledge of Microsoft Suite
- Opportunities to evolve into an international hyper-technological working environment
- Multicultural and excellent working environment
- Leading-edge technology
- Continuous training