Rooms Division Manager - Domes of Corfu

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Welcome to Domes!is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.Domes of CorfuWe are currently hiring for , a truly luxurious 5-star resort located in Corfu, a passionate and enthusiastic Rooms Division Manager to join our team.Rooms Division ManagerThe Role:The Rooms Division Manager at Domes Resorts is responsible for overseeing all aspects of the front office, housekeeping, reservations, guest services, and related departments to ensure efficient, smooth operations that align with the property’s standards of service and guest satisfaction. The role involves strategic planning, staff management, and ensuring compliance with health and safety regulations.Some of the responsibilities:

Operational Management

Oversee the day-to-day operations of the front office, housekeeping, guest services, reservations, and any other rooms-related departments.

Ensure that all rooms are cleaned and prepared according to the hotel's standards and guest expectations.
Monitor room availability, occupancy, and rates to maximize revenue through effective yield management strategies.
Guest Satisfaction

Maintain a high level of guest satisfaction by monitoring service quality, responding to guest inquiries, and resolving issues efficiently.
Analyze guest feedback and implement improvements to enhance the guest experience.
Upsell room upgrades and additional services to maximize revenue.
Team Leadership

Recruit, train, and develop staff within the rooms division, including front desk agents, housekeeping staff, and supervisors.
Conduct performance reviews and set clear performance goals for team members.
Foster a positive and motivating work environment, ensuring high levels of teamwork and staff engagement.
Health & Safety Compliance

Ensure compliance with health, safety, and sanitation standards in all rooms division operations.
Implement procedures to handle emergency situations such as evacuations, fire drills, and guest incidents.
Technology & Systems Management

Oversee the proper use and maintenance of property management systems (PMS), reservations systems, and other related technology.
Ensure all staff are trained in the use of relevant systems and that they are being used effectively to enhance operational efficiency.
Reporting & Communication

Prepare and present regular reports on room occupancy, revenue, staffing, and guest satisfaction to the General Manager or senior leadership.
Serve as a liaison between the rooms division and other departments, ensuring effective communication and coordination.

RequirementsUseful to have:

Bachelor’s degree/ Diploma in hospitality management, business administration, or a related field.
At least 3-5 years of experience in a supervisory or management role within the rooms division or hotel operations.
Knowledge of the English language, a second language will be considered a plus.
Proficiency with property management systems (Opera is preferred) and other hotel-related software.

What you will bring:

Strong leadership and team management abilities, ensuring smooth daily operations and a high standard of guest service across all departments within the division.
Excellent communication and interpersonal skills for managing interactions with both guests and staff.
Knowledge of health and safety regulations.
Ability to work in a fast-paced environment and handle pressure with professionalism.
Strong leadership skills so as to inspire and guide the team, while also demonstrating decisiveness and accountability.
A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges.

BenefitsYou will benefit from:

Competitive Remuneration Package
Continuous learning and development opportunities
Friendly work environment

Domes Resorts is an equal opportunity Employer.All applications will be treated in strict confidentiality.Please note: Only short-listed candidates will be contacted.

Domes Resorts