Department: Data & Automation, Digital & Technology Platform Services Location: Location free within Coca-Cola Hellenic countries Contract: Permanent We are seeking for a highly skilled and experienced Delivery Manager to join our team and be responsible for organizing and managing the delivery of new business capabilities and solutions across various business process areas focusing on Analytics, AI & ML use cases. They will be responsible for Demand Management Execution, manage vendors for delivery of solutions in the respective areas, ensure successful service activation for delivery solutions and manage vendors to ensure continuous integration and continuous deployment for the solutions in the respective areas. YOUR KEY RESPONSIBILITIES: • Leads the key stakeholders towards successful epics, features and project delivery • Ensures that customers’ needs are understood, expectations are managed, and customer satisfaction targets are achieved or exceeded • Demonstrates active learning with ownership and consistently applied technical/functional competence • Works proactively with internal customers and maintain relationships with stakeholders • Achieves sustainable results with vendors: planning, contracting, deliverable monitoring, multiple vendor integration, smooth transition to support • Shares/transfers knowledge/information/expertise across the team and 3rd party vendors to ensure team members and counterparts are strong experts with sufficient knowledge and understanding on the specific CCH Business Processes and solutions • Identifies and manages dependencies between Application Management Services (AMS) and epics and projects delivery • Proactively wotrks with AMS team to prevent and resolve major Crisis in the area of BDAA RGM use cases • Acts as a Scrum Master / Project Manager in the BDAA RGM area. Manages successfully the delivery of New Business Functionality Initiatives and Roll Outs, through effective collaboration with Vendors: o Preparation & Planning – Budget, Resources, Scope, Risks, Timing o Execution – Daily tasks, Cost, Customer expectations, Communication & Reporting o Manage multiple epics and projects in parallel • Collaborates with the Product Manager and Country teams on Demand Management. • Vendor Management for delivery services in BDAA RGM area o Vendor Management, incl. Selection, Negotiations o Proactives work with Vendors to assure meeting business objectives and expectation o Plans, prepares and manages operational service review meetings, escalations, propose improvements and follow up on their implementation status • Identifies risks (time risks, resource risks, interdependencies, etc.) and manages the risk mitigation actions in the area of responsibility • Ensures compliance with Internal Control Framework (ICF) and internal policies ARE THESE YOUR SECRET INGREDIENTS? • University Degree in a relevant area • Min 5 years of relevant work experience • Strong project management skills, knowledge and experience with New Business Functionality projects • Strong vendor management skills, knowledge and experience in vendor selection, contracting, collaboration • Qualifications and certifications in the area of Project Management, Agile and Scrum, SAFe • Strong knowledge and experience with MS Azure cloud, ServiceNow, Azure DevOps • Strong knowledge around Machine Learning and Advanced Analytics • Experience managing Data Engineering and Data Science teams on Machine Learning / AI projects • FMCG business process awareness • Proven ability to work in a multi-cultural environment • Strong communication and influencing skills • English proficiency ABOUT YOUR NEW TEAM: We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success. BENEFITS Coaching and mentoring programs Development opportunities Equal opportunity employer Learning programs Work with iconic brands Supportive team Volunteering Opportunities Work from home