Bilingual Travel Advisor – Croatian Speaker

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the companys escalation policy.
• Resolve support calls and emails within agreed Service Level Agreements (SLAs).
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

• Native or fluent in Croatian.
• Proficient in English (C1 level).
• Skilled problem-solvers with strong troubleshooting abilities.
• Hold a High School Diploma or higher.
• Able to work independently and collaboratively in a fast-paced environment.

• Salary: €1,200 gross per month x 14 salaries (12 monthly + 1 on Easter + 1 split between Summer and Christmas)
• Performance Bonus: Recognizing your dedication and results (confirm details in project tables)
• Meal Allowance: €50 meal voucher per month for all projects
• Insurance: Private Health & Life Insurance
• Leave: 25 days of annual leave

• 3 weeks accommodation in a premium hotel near the office
• €300 relocation allowance for candidates moving from abroad (first payment included)

• Permanent contract for on-site employees
• Possibility of remote work anywhere in Greece (6-month renewable contracts)
• Working hours: 40h/week (8 hours/day, Monday–Friday)
• Schedule: Mon–Sun, 08:00–17:00 (rotational)

• Be part of a supportive, international team that values innovation and customer satisfaction.
• Relocate easily with full support for your initial transition to Athens.
• Develop your career in the travel and customer service industry, gaining exposure to global clients and cutting-edge systems.

Prolina