Teaching Operations Assistant
British Council
- Αθήνα
- Συμβόλαιο
- Πλήρης Απασχόληση
Role Purpose:The Teaching Centre in Greece continues to expand rapidly, and we enjoy a strong reputation in Greece as the leading provider of English language courses. Current performance of Teaching is strong and there are ambitious growth targets. As a member of the Teaching Centre Operations team, the post-holder will be based in Athens. The post-holder will work directly under Teaching Centre Operations Manager. The main purpose of the job is to provide key coordination and logistical support to ensure the smooth running of the teaching operation. This is a role which is mainly based in our Kolonaki Teaching Centre and will normally follow a Tuesday to Saturday working week. 35 hours per week, depending on the position occupied - full-time. The successful candidate will work in shifts (11:30-19:00 or 13:30-21:00 on 4 weekdays and 10:00-17.:30 on Saturdays, covering the opening hours of the Teaching Centre. Based on the operational requirements, the shifts may alternate. Evening and weekend working is required on a regular basis. It will be important to plan leave carefully to work around registration for English courses and busy periods.span 72=""
Main Accountabilities for this role:Service and product delivery support▪ Delivers a range of administrative and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency.▪ Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards.▪ Supports Operations Co-ordinator in the setting up and populating of the Student Management System end ensuring this is reflected in the Webshop.▪ Maintains accurate records and datbases that are compliant with corporate requirements. ▪ Prepares routine and some non-standard documentation, reports or records of payment▪ Provides logistical support within the Teaching centre and supports delivery of internal and external activities, to ensure they run smoothly and efficiently.Customer support▪ Receives and responds to enquiries from/to customers and may be a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them on accordingly.▪ Counsel potential students based on their current level of English, in order to agree and choose an English course.▪ Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience.▪ Proactively communicates and liaises with others to ensure effective coordination and delivery of events, services and activities.▪ Builds an understanding of relevant contacts and teams to enable effective resolution of issues when they arise.▪ Assists with the safeguarding of children and vulnerable adults on Bitish Council premises as well as during their arrival and departure from said premises.Risk and compliance▪ Understands and adheres to risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.▪ Ensures compliance with corporate requirements when handling financial or customer data to support effective reporting and decision making. Commercial & resource management▪ Monitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed.Managing self and others▪ Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.▪ Completes tasks within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.span 72=""
Essential qualification for the role would be:
- Experience in a customer focused environment.
- Greek
- C1 level proficiency English
Desirable
- Knowledge of student management and learner management systems.
- Some knowledge of teaching methods desirable.
- A bachelor's degree in business administration with relevant coursework in business communication, economics, finance and management desirable.
Further details:Pay band: 2/JLocation: GreeceContract type: 16 months fixed term contractRequirements: Candidates must have the right to work in GreeceClosing date and time: Friday 10th May 2024A connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.If you have any problems with your application please emailPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.