Travel Agents (English) - Schedule Change Team
Etraveli Group
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Receive & process incoming calls and emails regarding schedule changes
- Responsible to check all internal queues of a schedule change and contact Airlines to check for alternate options, as well as making follow ups and providing them to our clients
- Ensure & provide quality service to customers. i.e. handle inquiries & complaints from customers in a professional manner, provide context and s/c information
- Manage flight cancellations, rebookings and force majeure situations according to each airline’s specific schedule change policy
- Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness to the SC teams or the Customer Service department as a whole
- Report technical issues, customers’ complaints and other problems
- Excellent knowledge of English
- Experience in the customer service sector
- Ability to learn and adapt to new software technologies
- Excellent communication skills and a can-do attitude
- Quality focus and multitasking in a fast-paced environment
- Experience in working with KPIs
- GDS knowledge (Amadeus or Sabre)
- Standard working schedule Monday - Friday (morning shifts)
- Competitive salary combined with customized incentives’ program
- Extensive training providing GDS Certification (Amadeus, Sabre etc)
- Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
- Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need
- Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
- Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station
- We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games and enjoy various discounts
- We also like to schedule company/department/team activities and events outside the office space!