Solution Implementation Specialist

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 29 ημέρες

Job DescriptionG4S Telematix is a leader in telematics solutions, delivering innovative services in GPS tracking, fleet management, and security for the Logistics, Automotive, and People sectors. We are seeking a proactive and technically savvy Solution Implementation Specialist to join our dynamic team. This pivotal role combines pre-sales engineering expertise with hands-on solution implementation and post-delivery support, ensuring our clients achieve maximum value from our advanced telematics solutions.Key Responsibilities:

Pre-Sales Engineering

Provide expert technical pre-sales support for B2B accounts, acting as a technical liaison during the sales cycle
Lead the design, setup, and monitoring of pilot projects and Proofs of Concept (PoCs), gathering insights and showcasing solution capabilities

Solution Implementation & Delivery

Manage the end-to-end implementation lifecycle for new clients, from requirements gathering to successful deployment
Configure and optimize our G4S Mobility platform according to the customer's requirements
Design and implement customized alarms, reports, and dashboards to meet specific client operational needs
Provide comprehensive initial training sessions for clients, ensuring seamless adoption and user proficiency
Perform quality control checks post-installation, especially for large-scale deployments

Customer Support & Optimization

Serve as a primary L2 technical support contact via Zoho HelpDesk, effectively resolving complex customer issues and complaints
Collaborate with sales and engineering teams to escalate issues and contribute to continuous product improvement based on customer feedback

Job requirementsQualifications:

Bachelor's degree in Engineering, or a related field is preferred
Proven experience (5+ years) in a technical implementation, pre-sales engineering, solution architecture, or similar role, preferably within the telematics, IoT, SaaS, or automotive technology sectors
Exceptional problem-solving skills with a keen analytical mind and attention to detail
Excellent verbal and written communication skills in Greek and English language, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences
Demonstrated ability to manage multiple projects, prioritize tasks effectively, and work under pressure
Customer-centric approach with a strong commitment to delivering high-quality service and fostering client success

What We Offer:

A dynamic, innovative, and supportive work environment
Significant opportunities for professional growth and continuous development
The chance to work on exciting, cutting-edge projects with diverse clients across critical industries
Competitive salary and benefits package

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