Patrique Mercier Recruitment is excited to present a fantastic opportunity for French speakers! We are seeking a French Speaking Airline Customer Service Agent to join our dedicated team. This role is ideal for individuals who possess a passion for delivering exceptional customer service within the airline industry. If you enjoy helping customers and thrive in a fast-paced environment, we invite you to apply!Responsibilities
Provide excellent customer support to French-speaking airline customers through various communication channels including phone, email, and chat.
Assist customers with inquiries regarding flight bookings, cancellations, and changes.
Address customer complaints and ensure a high level of satisfaction.
Deliver accurate information about airline services, policies, and promotions.
Document customer interactions thoroughly and maintain accurate records.
Collaborate with colleagues to achieve performance targets and enhance customer satisfaction.
Stay updated with industry trends and airline information to provide knowledgeable assistance.
Requirements
Fluent in French (native proficiency) and proficient in English; additional languages are beneficial.
Previous experience in customer service, ideally in the airline or travel industry.
Strong communication skills, both verbal and written.
Ability to handle inquiries and resolve complaints in a professional manner.
Familiarity with customer service software and tools (e.g., CRM systems) is a plus.
Willingness to work remotely and adapt to a flexible work schedule.
Excellent problem-solving skills and a commitment to customer satisfaction.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
