German Customer Support Representative
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Manage incoming chat, mail or phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build relations of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the methods/tools.
- Keep records of customer interaction, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Fluency in German (C1 - C2)
- Very good command of English (B2 – C1).
- Good MS Office skills.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Competitive Remuneration package.
- Extra monthly bonus depending on the performance appraisal.
- Health care benefits and numerous other discounts.
- Ticket restaurant.
- Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation