Business Analyst (Customer Services)
Etraveli Group
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Perform daily/weekly/monthly KPI analysis and work closely with the Team Leaders/ Managers of each team to propose corrective actions and maximize the value delivered on company level
- Participate/Lead cross-departmental projects that are related to KPI improvements and overall team productivity
- Be up to date with Industry updates and how they potentially could impact our business area
- Identify areas of risk, evaluate based on data and escalate to respective teams
- Create the necessary control mechanisms to ensure the right flags are raised in advance to avoid any future business critical risks
- Drive strategic changes that will help us succeed fast
- Challenge the status quo
- Degree in Mathematics, Business, Science or Engineering
- 2 years of working experience in similar role
- Experience in large data analysis
- Advanced experience with MS office (especially excel) & SQL
- Familiarity with reporting solutions (e.g. Qlikview/Qliksense, Looker, Python etc.) will be highly appreciated
- Strong problem solving skills combined with business understanding
- Great time management skills, ability to prioritize and handle multiple initiatives simultaneously
- Data driven/360 view thinking along with strong critical, analytical and investigation skills
- Self-motivated with ability to take ownership in a fast growing environment
- Ability to act proactively, take initiatives and pay attention to detail
- Very strong communication skills, can-do approach & excellent command of the English language
- High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes
- Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
- Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
- Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
- Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
- Team activities - We also like to schedule company/department/team activities and events outside the office space!
- Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.