Senior Collections Associate

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Πλήρης Απασχόληση

Πριν 1 μήνα

Job Description:🌍 Redefining how people live.At Blueground, we believe that when your base is reliable, the world opens up. That's why we're building the world's leading platform for living.Every year, 350 million people move between cities-yet today's housing options haven't caught up with the needs of this modern, mobile generation. Blueground was built to change that.With 40,000+ homes across the globe, available for stays from a few days to a year or more, we're just getting started. We're on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline.Our culture is grounded in five principles:

Guests First - Every decision starts with their experience.
Move Fast - We value speed, momentum, and action.
Dive In - The magic is always in the details, and we go deep.
Embrace Change - Change isn't a disruption; it's how we grow.
Keep It Honest - Transparency accelerates progress-and strengthens relationships.

If you're ready to do the best work of your life and help reshape how the world lives, we'd love to meet you.We are looking for a Senior Collections Associate to join our Athens team. This role will be responsible for managing the collection of outstanding accounts receivable from existing clients across Blueground, with a focus on reducing delinquency.You will help develop and implement an effective credit risk assessment process, proactively resolve receivables issues, and monitor aging accounts. This role requires a proactive and professional approach, ensuring all collection activity is handled in accordance with company policies and applicable regulations.What You Will Focus On:

Actively reach out to tenants via phone and email to ensure timely rent collection
Handle outbound collection calls professionally, maintaining and enhancing customer relationships
Collaborate with business executives, legal counsel, and collections colleagues to build an end-to-end credit risk assessment and collections process
Collect customer payments in line with payment due dates
Initiate eviction proceedings by providing necessary documentation to relevant authorities, in partnership with legal counsel
Review and resolve client billing issues to reduce accounts receivable delinquency

Requirements:

2-5 years of experience in high-volume collections or accounts receivable
Experience in B2C collections is required
Background in real estate/rent collections or consumer credit is a strong plus
Excellent verbal and written communication skills in English

Proficiency in French, Spanish, or German is considered a plus
Strong attention to detail and a customer-first mindset
Solid team player with the ability to multitask and manage multiple accounts
Proficient in Microsoft Excel and Word
Familiarity with regulatory requirements related to collections

Benefits:

Competitive salary & annual performance bonus

Flexible paid time off
Group Health Insurance program
Enhanced parental leave
Dynamic working environment with talented people
Flexible work environment through our Blueground Nomads employee mobility program
Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

Blueground

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