Bilingual Travel Advisor /CS Advisor
- Θεσσαλονίκη
- Μόνιμη
- Πλήρης Απασχόληση
- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
- High School Diploma or Higher
- Native/Fluent German or Portuguese or Czech
- Good level of English, C1;
- Good Problem-Solving Skills
- Strong troubleshooting skills
- Relocation package*
- 300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)
- Contract
- Possibility of remote anywhere from Greece (6 monthly contracts)
- Private Health & Life Insurance
- Euros gross monthly x 14 salaries (Please fill the blanks with the relevant salary from below)
- Performance bonus
- 25 days annual leave
- Working hours: 40h per week = is 8 hours per day / 5 days a week;