Payments Associate (Online Gaming- Sportsbook & Casino)

Novibet

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 1 μήνα
Κάντε αίτηση εύκολα

Novibet is looking for the next Payments Associate to join our team in our HQ in Athens.Our Fraud & Payments team is growing!!⚽🏀Are you passionate about sports and online gaming? Ready for a new challenge?If yes, then we would like to meet you!Novibet, founded in 2010, is an established GameTech company that operates in Europe (Greece, Cyprus, Italy, Ireland), the Americas (Canada, Brazil, Mexico, Chile, Ecuador), and New Zealand. With offices in Greece, Malta, and Brazil, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.The RoleAs a Payments Associate you will be part of Fraud & Payments team and you will be responsible for processing payments for clients and driving overall payments efficiency in accordance with the company’s policies and procedures.Online Gaming in world of Sports Betting & Casino never stops, so shift rotation is required to ensure that we are alert 24/7 and we process payments in a timely and professional manner. The daily tasks of the role also include:

Review and process all withdrawal requests
Monitor account registrations, deposits and withdrawals
Ensure payments made to processing centres and e-wallets are sent successfully and within time frames
Assist in the timely resolution of escalated transactions, tickets and issues, including adjusting transactions in customer accounts when necessary
Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
Assist Customer Support team to research and resolve customer inquiries related to payments
Proactively monitor financial and player activity with the aim of minimising the financial risk to the business
Collaborate with internal operational teams and work cross-functionally to understand and resolve payments related issues
Assess and escalate cases accordingly to the responsible departments

Requirements

BSc/MSc in Finance, Accounting, Economics or any other relevant fields
1- 2 years proven working experience in related field will be considered an asset
Basic knowledge of online payment systems and payment regulation rules is a plus
Keen interest in the online gaming world of sports betting and casino is nice to have
Great attention to detail and good analytical and numerical skills
Able to cope with a fast-paced, challenging environment
Able to display a high degree of confidentiality and discretion
Fluency in English language (verbal and written)
Flexibility to work on shift rotation 24/7

BenefitsAt Novibet, we do value our people! Our team consists of passionate and highly aspirated professionals who strive for innovation daily! We support everyone to rise and reach their highest potential within a fun, fast-paced and challenging working environment!We are proud to offer our team the following:

Competitive remuneration and benefits package including bonus scheme
Recognition and reward programs to recognize your achievements and contributions
All the gear you need to support your everyday work life
A lot of special celebrations, sports and well-being events and team bonding activities
Supportive team - friendly, international and multicultural environment
Focus on our people's career development, empowering our team with internal rotation continuous feedback and training

Novibet