Account Manager

• Manage all post-sales customer communications proactively, delivering high-quality support and comprehensive information across all aspects of insurance services.

• Actively contribute to the performance and development of the assigned customer portfolio, with a focus on up-selling and cross-selling.

• Negotiate policy renewals directly with customers and/or brokers, demonstrating strong understanding of contractual terms.

• Focus on building long-term relationships, identify opportunities to grow existing accounts and support the generation of new business through a customer-centric and consultative approach.

• Act as the main point of contact for customer and broker inquiries, resolving issues efficiently and professionally.

• Collaborate closely with internal teams (Underwriting, Sales, Claims) to ensure smooth policy management and quick resolution of pending matters.

• Continuously build product and technical knowledge by working closely with the Product Expert and other team members.

• Bachelor's degree in Law is required to ensure understanding of contract terms and legal documentation.

• Additional studies in Economics, Business, Finance, or Accounting will be considered a plus.

• Solid experience in a relevant role in the Credit Insurance market. Alternatively, proven experience in the Factoring, Corporate Banking areas is required.

• Exhibit high level of customer orientation and focus, prioritizing customer satisfaction.

• Attention to detail, with the ability to work quickly and accurately, adapting to new insights.

• Ability to prioritize tasks, multitask effectively, and work under pressure.

• Strong negotiation and communication skills, both written and verbal, with fluency in English.

• Maintain a positive attitude and foster cooperative interaction with all stakeholders.

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