Operations Manager, Paralegal Services

• Manages all company’s operations and coordinates their activities to ensure they are efficient and up-to-date
• Assumes responsibility for all company’s departments and supervisors with review & approval responsibility for all operations’ employees
• Develops internal operational processes, analyzes & reviews all existing ones and proposes improvements utilizing sophisticated digital tools and applications in alignment with company’s strategic priorities
• Communicates customer issues with operations’ team and devises ways of improving the customer experience, including resolving problems and complaints
• Facilitates top management in the development and review of annual budget, the provision of business specifications, analysis, reporting, etc.
• Manages company’s Human Resources activities and participates actively in the recruitment, training and development of employees
• Acts as the liaison between top management and company’s operations regarding the coordination, management and success of new projects or business initiatives
• Performs forecasting, budgeting, variance and financial analysis using statistical techniques
• Reviews reports, interprets data, analyzes results and presents data in a clear and meaningful way according to business needs
• Leads all relevant/pertaining activities to ensure that company’s services are delivered effectively and according to company’s quality standards
• Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures; complies with legal regulations
• Analyzes and improves organizational process and workflow, employees & space requirements, and equipment layout; implements changes
• Contributes operations’ information and recommendations to strategic plans and reviews; prepares and completes action plans; implements production, productivity, quality, and customer-service standards; resolves problems; completes audits; identifies trends.

• Bachelor’s degree in Law, Finance, Business Administration, or related field
• Master’s degree in one of the above disciplines is strongly preferred
• Relevant working experience of more than 5 years; previous experience in Business Analysis will be considered as a strong asset;
• Proven experience in the development of processes, policies, procedures with a continuous improvement mindset
• Advanced analytical skills with focus on the re-engineering of processes and procedures
• Familiarity with analytical & visualization tools such as Qlikview and Power BI
• Strong leadership and people management skills and prior experience in leading large teams
• Strategic approach combined with advanced communication skills that enable them to address coherent messages to diverse people and hierarchical levels
• IT savvy with focus on digitalization and familiarity in relevant programs/systems
• Working knowledge in CRM
• Fluency in communicating in both Greek and English language.

• Competitive remuneration and benefits package
• Continuous training and development opportunities
• A place where your professional and personal success is our commitment.

Ambience