Patrique Mercier Recruitment is excited to announce a new opening for a Spanish Speaking Fashion Customer Support Agent! If you are passionate about fashion and dedicated to providing exceptional customer service, we want you to join our dynamic team.In this role, you will engage with Spanish-speaking customers, assisting them with inquiries related to fashion products and ensuring that their shopping experience is seamless and enjoyable. Your communication skills and knowledge of the fashion industry will help create lasting relationships with our clients, showcasing the brand's commitment to excellence.Join us in the world of fashion and become a part of an innovative team that values your talents!Key Responsibilities
Provide outstanding customer service to Spanish-speaking clients via phone, email, and chat
Assist customers with product inquiries, order statuses, and returns
Resolve customer issues in a timely and professional manner
Maintain a deep understanding of our product offerings and current fashion trends
Document customer interactions and feedback to help improve services
Collaborate with team members to enhance customer satisfaction and loyalty
Support marketing initiatives as needed to promote our brand
Requirements
Fluency in Spanish and English, both written and spoken
Prior experience in customer support, preferably in the fashion or retail industry
A genuine passion for fashion and awareness of current trends
Strong problem-solving skills and the ability to empathize with customers
Excellent communication skills, both verbal and written
Proficiency in using customer service software and tools
Team-oriented with a positive attitude
Flexible availability to meet customer demands
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
