Field Service Engineer

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 28 ημέρες

Join UsThe role of Field Service Engineer will be employed by 360 Connect, a subsidiary of Vodafone Greece.What You'll DoThe primary objective of the role is to resolve technical issues at the customer's premises, aiming for the immediate restoration of service and the delivery of high-quality support, ensuring a positive customer experience.Key Responsibilities And Duties

Identify and report technical issues related to service faults
Resolve technical problems and customer requests promptly and professionally
Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance
Promote Vodafone products and services to enhance the overall customer experience

Who You Are

Experience in a technical support department (optional)
Strong communication skills
Customer-oriented mindset
Problem-solving abilities
Initiative, responsibility, and a sense of urgency
Adaptability and ability to prioritize tasks and respond to changing needs
Knowledge of fixed telephony products and services

Technical/Professional Qualifications

Degree or Certification from a Technological Institute or relevant technical school
Good command of Greek and English (both spoken and written)
Good knowledge of MS Office tools (Excel, Word, etc.)
Previous experience as a Field Technician will be considered as a plus (but not required)
Understanding of xDSL technologies (POTS/VoIP) will be also considered as a plus (but not required)

Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's In It For You

Competitive compensation
Performance-based bonus, linked to productivity and customer evaluations
Company car with a monthly fuel allowance (also for personal use)
Medical Plan coverage
Company mobile phone and tablet
Full work equipment provided
Opportunities for growth and advancement

Who We AreWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.Data Privacy Notice:By submitting your application, your personal data will be processed for the purpose of evaluating your application and contacting you. For more information on how we process your personal data, please refer to our Candidate Privacy Notice: Privacy Page - Greece 360 Connect SATogether we can.

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