Summer Position German Customer Advisor - Fully Remote in Greece
Cross Border Talents
- Πάτρα, Αχαΐας
- Μόνιμη
- Πλήρης Απασχόληση
- Engage and Record: Respond to and record consumer inquiries/questions via free phone lines.
- Data Management: Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
- Complaint Handling: Deal with and log client complaints in line with the company’s complaints escalation policy.
- Service Level Agreements: Ensure all support calls and emails are answered and resolved within the agreed SLAs and logged appropriately.
- Troubleshooting: Utilize open questions, support documents, and system training to troubleshoot issues.
- Recommendations: Offer solutions to common problems or frequently asked questions.
- German: C1/C2 proficiency
- English: B2 proficiency
- Attractive Salary: Competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
- Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
- Remote Work Option: Enjoy the flexibility of working remotely, allowing you to balance your professional and personal commitments more effectively.