Patrique Mercier Recruitment is excited to offer a fantastic opportunity for French speakers! We are seeking a French Speaking Airline Customer Service Agent to join our dedicated team. This position is excellent for individuals who are passionate about providing superior customer service in the airline sector. If you love helping people and thrive in a fast-paced environment, we want to hear from you!Responsibilities
Deliver exceptional customer support to French-speaking airline customers through phone, email, and chat.
Assist customers with inquiries regarding flight bookings, cancellations, and changes.
Effectively resolve customer complaints and ensure high satisfaction levels.
Provide accurate information about airline policies, services, and promotional offers.
Document customer interactions thoroughly and maintain accurate records.
Collaborate with team members to achieve performance goals and enhance customer satisfaction.
Stay informed about industry developments and airline updates to deliver knowledgeable assistance.
Requirements
Fluent in French (native proficiency) and proficient in English; proficiency in additional languages is a plus.
Previous experience in customer service, ideally in the airline or travel industry.
Strong verbal and written communication skills.
Ability to manage customer inquiries and resolve issues with professionalism and empathy.
Familiarity with customer service software and CRM tools is advantageous.
Willingness to work remotely and adapt to a flexible schedule.
Excellent problem-solving skills and a commitment to customer satisfaction.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
