Spanish Speaking Technical Support Advisor

Αθήνα
Μόνιμη
Πλήρης Απασχόληση

Πριν 6 ώρες

Job Description:Mercier Consultancy is seeking a Spanish Speaking Technical Support Advisor to join our dynamic team! In this key role, you will provide exceptional technical support to our Spanish-speaking clients, assisting them with a variety of technical inquiries related to our products and services. Your efforts will ensure that clients receive timely and effective solutions to enhance their experience.As a Technical Support Advisor, you will engage directly with clients via phone, email, and chat, troubleshooting issues and providing guidance. We empower our team with comprehensive training, so whether you are a seasoned pro or new to the field, you will receive the support you need to succeed.Responsibilities

Deliver technical support to Spanish-speaking clients, troubleshooting and diagnosing issues
Communicate solutions clearly and effectively through various channels
Document all client interactions and issues in our support ticketing system
Guide clients in best practices for utilizing our products optimally
Collaborate with technical teams to resolve complex issues when needed
Participate in ongoing training to enhance your technical expertise and customer service skills
Collect customer feedback to suggest improvements to our support offerings

Requirements:

Fluency in Spanish and English, both written and spoken
Strong communication and problem-solving skills
Ability to learn technical concepts quickly and effectively
Experience in customer service or technical support is a plus
A customer-centric attitude and willingness to assist clients
Capability to manage multiple tasks in a fast-paced environment
Enthusiasm for new technologies and a passion for helping people

Benefits:Competitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingAnd More...

Mercier Consultancy

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