It Support Specialist

• Provide first-level technical support to employees via phone, email, and on-site assistance.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, printers, and peripherals.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Assist in maintaining IT documentation, inventory, and user guides.
• Escalate complex issues to higher-level support or external vendors as necessary.
• Conduct routine system checks and software updates to ensure optimal performance.
• Support the onboarding process by setting up new employee workstations and accounts.

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with Office 365, Active Directory, and network troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and work effectively under pressure.
• Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• Access to the latest technologies and tools.

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