Key Account Manager (Athens)
webhotelier | primalres
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Build relationships to support total portfolio and organization needs (i.e. customer account teams, key buyers, decision makers)
- Build relationships with customer account team, including key buyers/decision makers
- Assist in creating opportunities (e.g., progress meetings, fact- finding/exploratory meetings) to build customer account
- Understand, report a customer’s business issues through appropriate organization channels, and recommend products, services, and insights that meet customer needs
- Acquire and maintain a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers, and be responsible for the contract negotiation process
- Conduct straightforward cost, benefit, and risk analysis of possible solutions and the implications not reaching an agreement
- Identify and actively engage stakeholders in decision making and strategies to benefit account and organization. Close deals effectively.
- Develop an understanding of competitors’ standard products and services
- Use key metrics to assess the performance of products, services, and solutions against customer needs/expectations.
- Develop key value proposition statements, case studies, and more, to demonstrate the value of the company’s products, services, and solutions
- Grow a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships
- Analyse business and operational performance to find opportunities for optimization
- Handle service delivery for active accounts, communicating technical and operational impacts as needed
- Ensure execution of account strategies and share best practices across teams and regions
- Hotel School or BSc/MSc University background preferred
- Proven work experience in the industry would be preferred
- Good knowledge of best practices in the field, awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers
- Solid understanding of the financial impact of KYC decisions/solutions on the organization and its customers
- Solid knowledge of sales techniques
- Previous experience as key account manager will be considered a plus; portfolio management, relationship account management, upselling and cross-selling
- Experience delivering client-focused solutions to customer needs
- Strong verbal and written communication skills
- Excellent command of the English language
- Positive & Team player attitude, self-motivated, flexible and open to change
- Competitive compensation schemes
- Ongoing professional development and training opportunities
- Collaborative and supportive work environment