Customer Experts for domestic appliances - Danish - Remote Thessaloniki
- Θεσσαλονίκη
- Μόνιμη
- Πλήρης Απασχόληση
- Communicating through various channels (e-mail, chat & phone) to address product or service issues
- Advising customers on the proper use of their electric appliances
- Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem
- Expediting corrections and/or adjustments; following up to ensure resolution
- Assisting with the processing of refunds or exchanges
- Arranging the placement of orders
- High level of fluency in Danish
- Good communication skills in English
- Customer support/troubleshooting experience will be appreciated
- Familiarity with the brand is preferred
- Strong verbal and written communication skills utilizing active listening
- Experience within the household appliance/commercial equipment industry is a plus
- Comfortable with the use of basic technology tools
- A positive, can-do attitude that shines through every interaction
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas