Guest Relations Agent - Monasty, Autograph Collection

• To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
• Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
• Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
• Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
• Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution.
• Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business.
• Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience.
• Able to evaluate and select among alternative courses of action quickly and accurately

• Track record of experience in the luxury end of the market
• Area hotel experience and / or knowledge is highly desirable.
• The ability to improve and maintain high service standards
• A self-motivated, driven, results orientated, and proactive attitude is required.
• Great communicator and a genuine people person
• Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual.
• Hands-on approach to all aspects of the role.

• Dynamic, Friendly and Supportive working environment
• Opportunities for career development within the company
• Work with the best professionals in tourism industry
• SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please

SWOT Hospitality