Revenue Operations Manager

Yodeck

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About usYodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower with it any and every business around the world. Yodeck was first introduced in 2016 and now powers over 100,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck is now in the top 5 of digital signage SaaS platforms in the world, and we are looking for curious and smart people to drive even faster!About the roleThis role will be part of the Yodeck Revenue Team, reporting to the SVP Revenue and supporting the leaders of Sales, Sales Development, Partnerships, and Customer Success and their respective teams. The revenue organization at Yodeck includes the following groups - Sales, Sales Development, Partnerships, Customer Success and Revenue Operations (new) - with revenue operations as the data and process foundation across all of these groups. You will be the founding member and leader of the revenue operations function and team. You will define and build the function and team over time.At Yodeck, we have been and are continuing to experience significant customer and partner growth. To provide a sense of the current scale of revenue operations, we have nearly 100,000 being used by 10s of thousands of organizations and 150,000+ end users within those organizations. We have over 600 reseller and white label partners, and over 900 affiliates.We are entering a new strategic growth phase for the company, where we must improve and transform our revenue operations systems and processes to provide more agile, timely and relevant sales, partnerships, and customer success experiences to our customers and partners. These revenue operations systems and processes must also provide us with the foundation to scale even further, supporting our sales, sales development, partner, and customer success organizations and strategies, while also providing a strong data foundation to enable ICP, persona, segmentation, use case, upsell, cross-sell, competitive and related analytics that will be used across the entire revenue organization, as well as our marketing, product, and finance organizations.We are in the process of migrating our CRM (sales, partnerships, customer success), Support, and Customer Engagement (chat, email) platforms and related processes from Zoho to HubSpot and related app ecosystem, and this process will have many phases and ongoing enhancements in the months and years to come. You will be at the heart of these transformations from a technology, data, process and enablement perspective, and you will also naturally serve as our HubSpot Super Admin. You will develop, deploy and manage a detailed understanding of all HubSpot data elements, mappings, business rules, processes, automations, workflows, reports / dashboards, and all systems that connect to, or access data from HubSpot.We currently have some 12 systems / tools planned to connect to Hubspot, including the Yodeck Application database itself, and that number is likely to grow. You will be expected to know those systems, and where applicable, also serve as the administrator of those systems. Enabling our teams on how to use these systems - including HubSpot - will also be part of your / your team’s role.At Yodeck, we have a significant volume of inbounds who sign up to be a free Yodeck app account customer as a first step in an evaluation process. Your role will also include contributing to processes that automate and escalate the assessment and understanding of the organizations that are signing up for free Yodeck app accounts, including assessing the total Yodeck screen potential of the organization.Requirements
  • Revenue Team Technology & Data - HubSpot Super Admin + all related / connected applications that support Sales, Partner, Customer Success, Sales Development. Oversee systems, data administration and governance, and recommend tools to improve data quality, analysis, and reporting.
  • Revenue Team Process - you / your team will collaborate with the relevant team leaders to define, deploy, enable, update key processes and associated playbooks for Sales, Sales Development, Partner, and Customer Success. This will include Territory Management and Sales to Customer Success transition process flows. Identify opportunities to drive revenue, such as tactics to streamline the customer lifecycle, potential sales process improvements, and go-to-market strategies.
  • Reporting & Analytics - Lead the definition and measurement of KPI metrics, create revenue forecasts and build dashboards for the teams to easily understand the health of their departments / functions and to help them hit their goals. Own both recurring and ad hoc reporting needs to support the Revenue Org, assist revenue team leaders with data necessary for various internal, customer and partner reviews / QBRs. Manage data preparation for internal QBRs and Annual Business Reviews, and prioritize key takeaways towards actions. Work cross-functionally to share insights and centralize information. Assist Finance w/ data necessary for sales reporting.
  • Revenue Team Enablement - you / your team will collaborate with the relevant revenue team leaders to define, update, deliver onboarding and enablement from a process and tools perspective for new revenue team additions as well as ongoing enablement updates for new processes / tools for the existing team.
  • Maintain and drive operational efficiencies across revenue team organization processes with guidance and input from revenue team department leadership, with a particular focus on automation and scale.
  • Identify process inefficiencies, implement solutions, and track progress against end goal with little guidance.
  • Engage with the Revenue Team and with Marketing to gather feedback on systems and processes to improve our go-forward performance.
Benefits
  • Competitive salary
  • Company-wide bonus scheme and a great Stock Option plan
  • Amazing workplace, award-winning as Best Workplace
  • Hybrid Work From Home policy
  • Office gym, nutritionist, and meal vouchers
  • Individual training budget for professional development
  • Private medical insurance plan
  • Fun and collaborative start-up environment (with amazing offices!)
  • Flexible working arrangements
  • Commuting Expenses
  • Equal opportunity and workplace diversity
As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people’s contributions.

Yodeck