Payouts Team Leader
Etraveli Group
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Create an environment based on trust, open communication, creative thinking, and cohesive team effort
- Support team members on their work and ensure they have the necessary training to effectively participate in the team
- Participate in the daily tasks on a scheduled rotation and ensure you stay up-to-date with the new processes and routines
- Intervene when necessary to help the team in resolving issues
- Monitor the assigned queues and SLA compliance
- Follow up on team members' daily/monthly schedule (working hours, assigned tasks, etc) and ensure efficiency
- Evaluate team/individuals in terms of performance, quality, creativity, strengths, weaknesses, behavior, attitude and provide feedback to them
- Support their personal development/career path
- Recognize and celebrate both team and team member accomplishments/exceptional performance
- Constantly improve and automate operating procedures and processes with managers
- Analyze reports
- Excellent written and verbal communication skills in English
- Experience working with KPIs and deadlines
- Self-driven, proactive and results oriented
- Good understanding of GDS and Edvin
- Experience in coaching or/and people management will be considered as a plus
- Role Competencies
- People management skills
- Strong communication skills
- Organizational and time-management skills
- Ability to self-motivate and take initiatives
- Emotional intelligence, Empathy & Patience
- Analytical and data-driven thinking
- Attention to detail
- Ability to manage change and work under pressure