Patrique Mercier Recruitment is delighted to offer an exciting opportunity for Dutch speakers! We are in search of a Dutch Speaking Airline Customer Service Agent to join our dedicated team. This role is perfect for individuals who are passionate about providing stellar customer service within the airline industry. If you thrive in a dynamic environment and enjoy helping customers, we want you on our team!Responsibilities
Deliver exceptional customer support to Dutch-speaking airline clients through phone, email, and chat channels.
Assist customers with various inquiries regarding flight bookings, cancellations, and modifications.
Effectively manage and resolve customer complaints to ensure high levels of satisfaction.
Provide accurate information about airline services, policies, and current promotions.
Document all customer interactions carefully and maintain organized records.
Collaborate with team members to meet performance goals and enhance overall customer experience.
Stay informed about industry news and developments to offer knowledgeable support to customers.
Requirements
Fluent in Dutch (native proficiency) and proficient in English; knowledge of additional languages is a plus.
Previous experience in customer service, preferably in the airline or travel industry.
Strong verbal and written communication skills.
Ability to manage customer inquiries and resolve issues with professionalism and empathy.
Familiarity with customer service tools and software (e.g., CRM systems) is advantageous.
Willingness to work in a remote capacity and adapt to a flexible schedule.
Excellent problem-solving abilities and a focus on customer satisfaction.
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
