Front Office Manager

Avaton Luxury Beach Resort - Relais & Chateaux

Θεσσαλονίκη
Συμβόλαιο
Πλήρης Απασχόληση

Πριν 2 μήνες
Κάντε αίτηση εύκολα

Avaton Luxury Beach Resort - Relais & Chateaux (www.avaton.com) is seeking an experienced and dynamic Front Office Manager to oversee our front desk operations.As the Front Office Manager at Avaton Luxury Beach Resort, you will be responsible for ensuring the smooth and efficient operation of the front desk department. You will supervise and train front desk staff, handle guest inquiries and complaints, and ensure a high level of guest satisfaction. Your exceptional organizational and leadership skills will contribute to the overall success of the resort.Responsibilities

Manage and supervise the front desk team, including scheduling, training, and performance evaluation
Oversee the check-in and check-out procedures, ensuring accuracy and efficiency
Handle guest inquiries, requests, and complaints, providing prompt and effective resolutions
Maintain accurate records of guest information and financial transactions
Coordinate with other departments to ensure guest needs and preferences are met
Create and implement front desk policies and procedures to improve guest service and efficiency
Monitor front desk operations to ensure compliance with company standards and policies
Implement and maintain guest satisfaction programs or initiatives
Handle financial transactions, including cash handling and credit card processing

Requirements

Previous experience as a Front Office Manager or similar role in a luxury hotel or resort
Demonstrated leadership and team management skills
Strong communication and interpersonal skills
Excellent problem-solving and decision-making abilities
Proficiency in hotel management software and Microsoft Office applications
Solid understanding of front desk operations and procedures
Ability to multitask and prioritize in a fast-paced environment
Attention to detail and accuracy
Fluency in English, both written and spoken. Knowledge of additional languages is a plus
Flexible schedule, including the ability to work evenings, weekends, and holidays

Benefits

Complimentary employee stay (new build apartment)
Complimentary meals whilst on duty
Complimentary employee transportation
Internal and external development opportunities
Competitive salary
Excellent working conditions and environment
Opportunities to grow and develop as a hospitality professional
Training seminars conducted by hospitality experts
Option to work in other Relais & Chateaux properties around the world
PMS - Complimentary Protel software training and hospitality lessons worth 375 euros
Tips & Bonuses that could reach up to 400-500 euros/month

Avaton Luxury Beach Resort - Relais & Chateaux