Support Supervisor, Prosvasis a SOFTONE company
SoftOne Technologies
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Guiding and supporting the software support team for accounting firms and/or businesses.
- Supervising client/partner issues and monitoring them until resolution.
- Analyzing statistics and generating reports on departmental issues.
- Monitoring developments in the accounting sector and making improvement proposals for their service products.
- Implementing best practices in departmental processes (ticketing, surveys, etc.).
- Achieving qualitative and quantitative departmental goals.
- Setting priorities in department workflow.
- Training, developing, and retaining department personnel at desired performance levels.
- Bachelor's degree in Computer Science, Business Administration, Finance, Accounting, or related field.
- 3+ years of experience in support roles (support consultant) in accounting systems.
- Excellent knowledge of accounting software products, ideally SoftOne or Prosvasis products.
- Excellent client-centric skills.
- Excellent communication, negotiation, and interpersonal skills.
- Good knowledge of the English language.
- We innovate
- We are reliable
- We focus on growth-development
- We care about people
- We approach our work on a systematic & organized way