Customer Expert - Dutch - Athens
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Handle inbound customer inquiries via phone and email, addressing a wide range of topics including product information, order status, vehicle inquiries, and technical support. (brands as Peugeot, Fiat, Opel & More)
- Provide accurate and timely information on our diverse portfolio of vehicles, including features, specifications, pricing, and available options.
- Assist customers with locating dealers, navigating our website, and understanding connected services and infotainment features.
- Investigate customer issues, conduct research using internal resources, and effectively resolve concerns.
- Maintain accurate customer records and data in our CRM system.
- Contribute to a positive and collaborative team environment.
- Fluency (verbal and written) in Dutch and very good English language skills
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Proficiency in using computers and experience in CRM systems.
- A strong work ethic and a commitment to customer satisfaction.
- Prior experience in the automotive industry (preferred).
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas