Reservations Agent / Υπάλληλος Κρατήσεων

Avaton Luxury Beach Resort - Relais & Chateaux

Νομός Χαλκιδικής
Συμβόλαιο
Πλήρης Απασχόληση

Πριν 2 μήνες
Κάντε αίτηση εύκολα

Avaton Luxury Beach Resort - Relais & Chateaux (www.avaton.com) is seeking a detail-oriented and customer-focused Reservations Agent to join our team.As a Reservations Agent at Avaton Luxury Beach Resort, you will play a vital role in ensuring a seamless and enjoyable experience for our guests from the moment they make their reservation. You will handle all aspects of reservations, including processing inquiries, making and confirming bookings, and providing information about the resort's various services and amenities. Your exceptional communication skills and attention to detail will help you deliver outstanding service and contribute to guest satisfaction.Responsibilities

Handle incoming reservation inquiries via phone, email, and online platforms
Provide accurate and detailed information about room availability, rates, and resort facilities
Assist guests in making and modifying reservations, ensuring accuracy and efficiency
Confirm reservations and send out confirmation letters & offers or emails
Maintain updated knowledge of room types, rates, packages, and promotions
Collaborate with other departments to ensure the guest's specific requests and preferences are met
Responsible for recording and managing customer data accurately
Handle guest complaints and resolve issues to ensure guest satisfaction
Upsell resort facilities
Follow Relais & Chateaux guidelines and standards

Requirements

Previous experience as a reservations agent or similar role, preferably in a luxury hotel or resort
Strong communication and customer service skills
Excellent attention to detail and accuracy
Proficient in hotel property management systems and reservation software (e.g. Webhotelier, Extranets, Protel)
Ability to manage multiple tasks efficiently and prioritize workload
Knowledge of hotel rates, packages, and promotions
Fluency in English, both written and spoken. Knowledge of additional languages is a plus
Flexible schedule, including the ability to work evenings, weekends, and holidays
This position is located in Halkidiki and must be at the resort during summer. During two months of spring the position is located in Thessaloniki at our HQ

Benefits

Complimentary employee stay (new build apartment)
Complimentary meals whilst on duty
Complimentary employee transportation
Internal and external development opportunities
Competitive salary
Excellent working conditions and environment
Opportunities to grow and develop as a hospitality professional
Trainign seminars conducted by hospitality experts
Option to work in other Relais & Chateaux properties around the world
PMS - Complimentary Protel software training and hospitality lessons worth 375 euros

Avaton Luxury Beach Resort - Relais & Chateaux