Digital Adoption and Sales Specialist – Molecular Imaging - MIM Software

• Lead product demonstrations and manage digital solution trials to support adoption of molecular imaging software and platforms.
• Define and execute the trial strategy to maximize impact and conversion.
• Collaborate with sales and product teams to ensure trials are integrated into broader commercial strategies and lead to long-term adoption.
• Develop and execute customer engagement programs such as symposium, congresses, hands-on sessions, webinars

• Drive customer success plan and act as the primary point of contact for Molecular digital solution users, ensuring high satisfaction, effective usage, and continuous value realization.

• Collaborate closely with Sales Account Managers and Product Specialists to increase the attachment rate of digital solutions in every SPECT and PET deal.
• Demonstrate the combined clinical and operational value of integrating digital platforms with imaging systems to drive synergy across scanner and software sales.
• Identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth, margin expansion, and increased share of wallet.
• Support the sales team with tailored messaging, value propositions, and tools that highlight the strategic benefits of digital adoption in molecular imaging workflows.
• Training & Education Alignment
• Ensure customer satisfaction by identifying specific training needs and aligning them with the Clinical Education team.
• Act as a liaison between the customer and internal training resources to ensure that educational programs are tailored to the clinical and operational requirements of each site.
• Support the planning and coordination of training delivery, ensuring a smooth onboarding experience and optimal use of digital solutions.

• Gather user feedback and usage data to inform product development and enhancements, acting as the voice of the customer within the organization.

• Track adoption metrics, usage patterns, and customer satisfaction KPIs to drive continuous improvement and demonstrate ROI to stakeholders.

• Support strategic account planning by identifying digital growth opportunities and aligning with broader commercial objectives.

• Responsible for achieving financial targets related to MIM Software and Molecular Imaging digital solution sales, both as standalone deals and as part of combined offerings.
• Work in partnership with Sales Account Managers and Product Sales teams to drive revenue, margin, and share of wallet expansion.

• Work closely with the Imaging Digital Solutions team responsible for IT implementation.
• Define the best structure-offering during the sales process to align with customer needs, ensuring a smooth and proper installation of digital solutions.

• Bachelor's degree in Healthcare, Biomedical Engineering, Health IT, or a related field.
• 3+ years of experience in healthcare technology, digital health, or clinical applications-preferably in imaging or diagnostics.
• Strong understanding of molecular imaging workflows and digital health ecosystems.

• Excellent communication and interpersonal skills, with the ability to engage both clinical and technical stakeholders.
• Demonstrated success in customer-facing roles, including training coordination, onboarding, or customer success.
• Experience with digital platforms, SaaS models, or enterprise healthcare software.
• Strong analytical mindset with the ability to interpret usage data and customer feedback.
• Collaborative team player with a proactive, solution-oriented approach.

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