Business Systems Analyst
bluegr Hotels & Resorts
- Αθήνα
- Μόνιμη
- Πλήρης Απασχόληση
- Collaborate with internal and external stakeholders to understand their requirements and processes.
- Assist in gathering, documenting, and analysing business and technical requirements for system enhancements or new system implementations.
- Support the design and development of solutions to meet business needs, including software configuration, customization, and integration.
- Participate in system testing, including creating and executing test cases, and troubleshooting issues to ensure the quality and functionality of the systems.
- Assist in the deployment and implementation of new systems or system upgrades, including data migration, user training, and support activities.
- Provide ongoing support and maintenance for existing systems, including troubleshooting issues, addressing user inquiries, user trainings and performing system configurations as needed.
- Collaborate with IT teams and vendors to resolve technical issues and implement solutions in a timely manner.
- Document system configurations, processes, and procedures to ensure accurate knowledge transfer and maintain system documentation.
- Stay informed with industry trends, best practices, and emerging technologies related to business systems and processes.
- Assist in identifying opportunities for process improvements and efficiencies using technology and automation.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Strong analytical skills and attention to detail, with the ability to translate business requirements into technical solutions.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders across various departments.
- Previous experience up to 3 years.
- Previous experience in the hospitality industry is preferred but not required.
- Familiarity with hospitality management systems (HMS), property management systems (PMS), or other hospitality-related software is a plus.
- Excellent English language skills.
- Ability to work independently and as part of a team in a fast-paced, customer-focused environment.
- Eagerness to learn and grow in the field of business analysis and systems integration within the hospitality industry.
- Competitive Remuneration Package.
- Private Insurance.
- Development & Training Opportunities.
- Excellent working environment, recognized as a Great Place to Work Certified based on international standards of Business Excellence.