IT Operations Technician

• Responsible for detailed support, software installations and problem solving
• Work as a member of support team & perform duties to maintain operability of workstations and peripheral equipment such as printers, servers & network appliances
• Work directly with clients and implementation teams
• Provide client status reports as needed
• Work effectively based on instructions & manuals & act independently to manage and coordinate resolution of issues

• A Bachelor's degree in Computer Science or related field
• Strong experience on Multiple OS and software application administration and installation
• Experience in performing software installations
• Knowledge of Computer Networks
• Knowledge of Open Source Operating systems
• Experience in performing System Architect tasks for various software solutions
• Previous experience with Help Desk will be considered an asset: Contact clients for support through different media channels; on-line support tickets, phone, email, and chat
• Good knowledge of Computer Hardware
• Good knowledge of IP Networks
• Excellent interpersonal and communication skills both in Greek and English
• Works well in a team oriented structure and be able to handle multiple tasks, take initiative and prioritize

• Ability to comprehend the details of complex system software
• Ability to redirect client inquiries, when appropriate to other functional areas with the appropriate level of information, to assist in resolving the client's issue
• Experience in computer scripting or programming that may include formal language or scripting experience
• Strong attention to detail and accuracy
• Ability to travel abroad

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